Glossary

The words, without the sales pitch.

Every trade has its own language, and mine uses it to sound clever more often than it should.

Here is what the terms actually mean, and more to the point, whether each one has anything to do with your phone ringing. Some of them matter a lot. At least one is made up by software companies. I have said which is which.

How people find you

The words for what happens between someone needing your trade and someone calling you.

Map pack also called local pack, the three pack

The box of three businesses with a map that sits at the top of Google when someone searches for a local service. It appears above the normal blue links.

Why it matters: Most people pick from those three and never scroll. Being fourth is closer to being invisible than it is to being third. Getting in is less about your website and more about your Google Business Profile, your reviews, and whether your site tells Google which towns you serve.

Google Business Profile also called GBP, Google listing, the old Google My Business

The free listing Google shows for your business: name, phone, hours, photos, reviews, service area. You claim it and fill it in yourself.

Why it matters: This is what feeds the map pack. A half-filled profile is the single most common reason a good contractor does not show up. It costs nothing and most of your competitors have not finished theirs.

Ranking and position

Where your page sits in the list of results for a given search. Position 1 is the top. Position 30 is page three.

Why it matters: Almost nobody goes past the first page. Moving from position 30 to 12 feels like progress on a report and changes nothing on your phone. Moving from 11 to 6 changes everything. Position only matters near the top.

Impressions and clicks

An impression is your page being shown to somebody. A click is them actually going to it.

Why it matters: Lots of impressions and no clicks usually means you are showing up for the wrong searches, or showing up so far down that nobody bothers. Impressions on their own are not good news.

Keyword also called search term

The words somebody types into Google. "Water heater repair albany oregon" is a keyword.

Why it matters: The specific ones convert best. Someone typing "emergency plumber" is ready to call. Someone typing "plumbing" is reading. Chasing the short, popular ones is usually chasing the wrong people.

What is on your pages

The parts of a page that decide whether it earns anything.

Landing page

Whatever page somebody arrives on. Often not your homepage.

Why it matters: People land deep in your site from a search. If your only good page is the homepage, most visitors never see it, and they judge you on whatever page they hit.

Service area page

A page about the work you do in one specific town.

Why it matters: If you serve five towns and your site names one, the other four searches go to somebody else. These pages are unglamorous and they are usually the highest-return thing on a contractor site. The catch is they have to say something real about each town, or they are thin content.

Thin content

A page that exists to exist. A paragraph of filler with a town name swapped in.

Why it matters: Google demotes these, and worse, they drag down the pages that were doing real work. This is why paying per page backfires: you get quantity that makes your site weaker.

Meta description

The short summary under your link in the search results. You write it. Google sometimes overrides it.

Why it matters: It does not affect your ranking. It heavily affects whether somebody clicks the result once they see it. Being first is worth less if the line underneath reads like nothing.

H1 also called heading one

The main headline on a page. There should be one per page.

Why it matters: It tells both the reader and Google what the page is about before anything else loads. A page whose H1 says "Welcome" has wasted the most valuable line it has.

Alt text

A written description attached to an image, for people using a screen reader and for search engines that cannot see pictures.

Why it matters: It is how a gallery of your work becomes findable instead of just decorative, and it is what a blind customer hears instead of your photo.

Conversion

A visitor doing the thing you wanted: calling, filling in the form, booking.

Why it matters: Traffic is not the goal. A site with fewer visitors and a clear phone number can out-earn one with more visitors and no obvious way to get hold of you.

The technical bits

You do not need to do any of this yourself. You do need to know whether it was done.

Indexed

Google has your page saved and is willing to show it. Not indexed means it cannot appear at all, no matter how good it is.

Why it matters: This is the first thing to check when a page gets no traffic. A page that is not indexed is not competing, it is absent.

Crawling

Google sending an automated reader around your site to see what is there.

Why it matters: If a page is linked from nowhere, it may never get crawled, so it never gets indexed. This is how pages built to rank end up invisible.

Sitemap

A file listing every page on your site, written for search engines rather than people.

Why it matters: It is how you hand Google the full list instead of hoping it finds everything by wandering. Cheap to have, and easy to leave out of date.

Schema also called structured data

Hidden labels in your page code that spell out facts in a format machines read: this is a business, this is its phone number, these are its hours.

Why it matters: It is how you get the extra detail shown under your result, and increasingly how AI assistants answer questions about you. Without it, software has to guess.

301 redirect

A permanent forward from an old web address to a new one.

Why it matters: When a site gets rebuilt, old addresses stop existing. Without redirects, every link and every search result pointing at them breaks, and the credit those pages had built up is thrown away. This is the single most common way a redesign loses traffic.

Canonical

A tag naming which version of a page is the real one, when the same content sits at more than one address.

Why it matters: Two copies of the same page compete with each other and split the credit. The canonical says which one counts.

Core Web Vitals

Google's measurements of how a page feels to use: how fast the main content appears, how quickly it reacts, and whether things jump around while loading.

Why it matters: A slow site loses people before it gets to make its case, especially on a phone on a job site with two bars of signal.

Domain authority

A score out of 100 invented by SEO software to estimate how strong a site looks. Google does not use it.

Why it matters: Worth knowing mainly so you can be skeptical when somebody quotes it at you. It is an outside guess, not a number from Google.

Oregon and the trades

Terms specific to contracting here, used on the city pages.

CCB also called Construction Contractors Board

The Oregon Construction Contractors Board. Contractors doing construction work in Oregon must be licensed with them, and the register is public.

Why it matters: It is why the contractor counts on the city pages are real rather than estimated. It is also the first place a cautious customer checks you.

Endorsement

The category on a CCB licence saying what kind of work it covers, such as residential general or commercial general.

Why it matters: It is a good measure of what a local market is actually made of. A town heavy on residential endorsements is a town where you compete for homeowners, not bid lists.

ADU also called accessory dwelling unit

A small second home on a lot that already has a house. A converted garage, a backyard cottage, a basement flat with its own entrance.

Why it matters: In towns that cannot expand outward, this is where a lot of the remodeling work is. People search for it by name and by cost.

Still not sure what somebody told you?

If you have had a proposal or a report full of words like these and you want a straight read on it, send it over. I will tell you what is real in it and what is padding.